These terms and conditions (“Terms and Conditions”) set out the basis on which you can participate in the Armoury Survey Prize Draw (“Promotion”). By entering the Promotion, you accept these Terms and Conditions in full. If you do not accept these Terms and Conditions, you should not enter the Promotion and you will not be eligible to win the prize.
1. PROMOTION PERIOD: The start date for entries is 27 January 2025 at the time the survey link is circulated via email (UK time) (“Start Date”). The closing date for entries is 3 February 2025 at 23.59 (UK time) (“Closing Date”). Entries received after the Closing Date will not be entered into the Promotion.
2. TO ENTER: To enter the Promotion, you need to visit the website address link contained in the email you received (https://surveys.arsenal.com/jfe/form/SV_eJTltojwzRGlqsK?&Cnt_ID=%5bContactID), answer the survey questions. At the end of the survey questions, you will need to insert your personal details into the form, including your full name and email address, select “yes” to participating in the Prize Draw, and click “submit” by no later than the Closing Date.
3. ELIGIBILITY: Entry is open to UK and Northern Ireland residents aged 18+ only. Only one entry per person is allowed.
4. Employees of The Arsenal Football Club Limited (company number 109244) (“Arsenal”) or members of their immediate families are not eligible to enter the Promotion.
5. No purchase is required to enter but you will require email and internet access to enter the Promotion. No refund may be claimed for any expenses incurred relating to the use of an email account or internet connection for the purpose of entering the Promotion.
6. PRIZE: £50 voucher (a voucher worth fifty British pounds) for use at the Arsenal direct store at https://arsenaldirect.arsenal.com/ (the “Prize”). There are 5 (five) Prizes available. Each winner will receive 1 (one) £50 voucher. The Prize is non-transferable and no cash alternative will be offered.
7. The voucher will be valid for 12 (twelve) months and cannot be used in conjunction with any other offer or gift card.
8. Arsenal reserves the right to substitute the Prize (or any part of it) for a prize or prizes of equivalent or greater monetary value if this is necessary for reasons beyond its control. There is no cash alternative to the Prize (or any part of it) and unless agreed otherwise in writing the Prize is non-refundable and non-transferable. All costs and expenses not included within the Prize are the responsibility of the winners.
9. Third party terms and conditions apply to parts of the Prize where applicable.
10. SELECTION OF WINNER: The 5 (five) winners will be picked at random from all eligible entries received between the Start Date and the Closing Date.
11. The winners will be contacted using the contact details provided on entry within 72 hours of the Closing Date. If a winner cannot be contacted or does not respond to confirm details for delivery of the Prize
within 14 days, an alternative winner will be selected at random from the remaining eligible and correct entries.
12. Unless otherwise notified to the winner, the Prize will be delivered to the winner within 30 days of confirmation of the winner’s email address for delivery of the Prize.
13. PUBLICITY AND PERSONAL DATA: Arsenal may ask the winners, who must be aged 18+ in line with entrant eligibility requirements, to consent to take part in reasonable publicity relating to the Promotion and to permit Arsenal to use the winners’ names and images and comments relating to the Promotion and/or the Prize for future promotional, marketing and publicity purposes in any media worldwide without any fee being paid.
14. Details of the winners’ names and counties will be available on request for one month after the Closing Date by writing to Arsenal (including providing a stamped self-addressed envelope and stating the name and Closing Date of the Promotion) at the address set out below. If winners object to any or all of their details being published or made available, they should contact Arsenal by either writing to the Contact below or by emailing marketing@arsenal.co.uk. In such circumstances, Arsenal must still provide details of the winners to the Advertising Standards Authority on request in accordance with its obligation to ensure that a valid award of the Prize took place.
15. Arsenal will use entrants’ personal details for the purposes of administering the Promotion and awarding the Prize. More information about how Arsenal handles personal data is available at https://www.arsenal.com/privacy. Arsenal may use the details to contact entrants about Arsenal’s products and services where this is consented to, in accordance with Arsenal’s privacy notice available at http://www.arsenal.com/privacy-policy.
16. OTHER IMPORTANT INFORMATION: Entries must not be submitted through agents or third parties. No responsibility can be accepted for lost, delayed or incomplete entries, or for electronic entries or winning notifications that are not received or delivered (for any reason including as a consequence of communication or network failures). Any such entries will be deemed void.
17. Arsenal reserves the right to withdraw or amend the Promotion or these Terms and Conditions if circumstances outside its reasonable control make this unavoidable.
18. Entries must be strictly in accordance with these Terms and Conditions. Any entry not in strict accordance with these Terms and Conditions will be deemed to be invalid and the Prize will not be awarded in respect of such entry. Arsenal reserves the right to verify the eligibility of any entrant and to exclude any entries which it believes to be invalid or in breach of these Terms and Conditions.
19. Arsenal’s decision is final in all matters relating to the Promotion (including the Prize) and no correspondence will be entered into.
20. Except in respect of death or personal injury resulting from any negligence of Arsenal, to the maximum extent permitted by law, neither Arsenal nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):
i. any loss, damage or injury to you and/or any third party or to any property belonging to you or any third party in connection with the Promotion and/or the Prize (including the winner’s receipt or use of the same), resulting from any cause whatsoever; or
ii. any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever and howsoever caused.
21. GOVERNING LAW AND JURISDICTION: Please note that these Terms and Conditions are governed by English law. This means that your entry into the Promotion and any dispute or claim arising out of or in connection with it will be governed by English law. You and Arsenal both agree that the courts of England and Wales will have non-exclusive jurisdiction in connection with any such dispute or claim.
22. SPIRIT OF THE PROMOTION: If you attempt to compromise the integrity or proper operation of the Promotion by cheating or committing fraud in any way, Arsenal reserves the right to render your entry invalid, seek damages from you and ban you from participating in any of their future Promotions.
23. CONTACT: If you have any questions about the Promotion, please email supporterservices@arsenal.co.uk or write to Retail Department, The Arsenal Football Club Limited, Highbury House, 75 Drayton Park, London N5 1BU.
Copyright 2025 The Arsenal Football Club Limited. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source.
