Disabled Supporters Information Real Madrid (A)

Real Madrid v Arsenal 
Bernabéu Stadium
Premier League
Wednesday 16th April
Kick Off: 21.00 (CET)

Please read the below information carefully before purchasing your ticket.
 
Important Information

All tickets for this game will be physical and will be posted out to the lead client member. Please ensure that your postal address details are up to date. The full name of each person attending this match will also be wrote on every ticket.

Passport details will also be required for each seat when making a booking. Supporters will be asked to enter the name and passport details for all seats within the booking and they must also match the details of the assigned member to the seat. 

An email will be sent to the lead booking client approximately one hour after purchase, asking for details of all the travelling supporters in the group. All information must be entered correctly and once submitted, you will not be able to edit these details. Any bookings that do not have the travelling supporter details submitted within 48 hours, will not be fulfilled and will be cancelled.

Tickets must be used by the member assigned to the booking and must not be handed over to another individual. All tickets will be checked at the Bernabéu Stadium against the personal identity of the holder by Real Madrid CF. Supporters must supply their physical passports for such checks, and copies or other forms of ID will not be accepted in any form. Any tickets found to not be in possession of the named holders will be refused entry and the membership/s assigned to the seats may be suspended as a result.  

Important Accessibility Information - please read carefully before purchasing your ticket.

Ambulant Disabled Seating

If you are ambulant disabled, please note your seats will be located in the upper tier. There will be no lift access and you will need to navigate a large number of steps to your seat. We have been unable to attain tickets in another area of the stadium.

• Ground level to Level 2 requires you to navigate stairs
• Level 2 to Level 6 has escalator access
• Level 6 to Level 8 requires you to navigate more stairs

Seating will be located in Level 7, however should you require refreshments or need to use the toilets, you will need to go back down to Level 6 – this is 32 steps.

The upper tier is unusually steep, however there are handrails to support you.

If you have any questions prior to purchase your tickets, please speak to Aaron or Jacquie in the Disability Liaison Team.

Allocation Information  
Wheelchair spaces – 15 pairs
Ambulant disabled seating – 30 pairs 
 
Disability Access Ticket Prices 
Wheelchair Users and Ambulant Disabled 

Tickets for disabled supporters will be priced at the relevant age category and will include a complimentary personal assistant ticket, subject to eligibility.

Booking Information

Priority booking Period No.1 (PB:1) 
Tickets will go on sale on Monday 24th March at 1000hrs. to all current disabled Platinum (Disability Access) and Gold (Disability Access) members with 30+ Away points. (All tickets are subject to availability)

Priority booking Period No.2 (PB:2) 
Tickets will go on sale on Tuesday 25th March at 1000hrs. to all current disabled Platinum (Disability Access) and Gold (Disability Access) members with 15+ Away points. (All tickets are subject to availability)

Priority booking Period No.3 (PB:3) 
Tickets will go on sale on Wednesday 26th March at 1000hrs. to all current disabled Platinum (Disability Access) and Gold (Disability Access) members with 5+ Away points. (All tickets are subject to availability)

Priority booking Period No.4 (PB:4)
Tickets will go on sale on Thursday 27th March at 1000hrs. to all current disabled Platinum (Disability Access) and Gold (Disability Access) members with less than 5 Away points. (All tickets are subject to availability)

Priority booking Period No.5 (PB:5)
Tickets will go on sale on Friday 28th March at 1000hrs. to all current disabled Red (Disability Access) members with 15+ Away points. (All tickets are subject to availability)

Priority booking Period No.6 (PB:6)
Tickets will go on sale on Friday 28th March at 1400hrs. to all current disabled Red (Disability Access) members with 5+ Away points. (All tickets are subject to availability)

To book tickets please call 0207 619 5000 (option 2). Please be aware that the phone line can be busy at times so you may be held in a queue. Deaf supporters, who use British Sign Language (BSL), can contact the Disability Liaison Team by using SignVideo BSL Interpreter service.

Away Ticket Transfer
The Away Ticket Transfer service will not be available for this fixture.

Accessible Transport Information 

Car Parking

There is no parking available at the stadium.

Trains

The closest metro station is the Santiago Bernabéu, please note this station does not have lift access. This station is on Line 10.

Madrid Chamartín railway station is the closest accessible station, which is around a 30 minute walk from the stadium.

Bus

The stadium is served by bus routes 14, 27, 40, 43, 120, 147 and 150. 

Audio Descriptive Commentary 
There will be no audio descriptive commentary available.