Disabled Supporters Information Real Madrid (H)

Arsenal v Real Madrid
Tuesday 8th April
Champions League
Arsenal Stadium
Kick Off: 20.00

Cup Scheme

For Gold members who have signed up to the 2024/25 Cup Scheme, please note that payment will be charged to the card provided on Monday, March 17. For any supporters whose payment card fails, you will automatically be given an opportunity to purchase your own seat in the exclusive season ticket holder priority window advertised below.

Season Ticket Priority Window

Tickets will be available for all Gold members and for those members who have signed up to the 2024/25 Cup Scheme whose payment card fails. 

Information on how season ticket holders can buy their own seat can be found here.

Gold members can purchase their own seat by logging into their online membership account here.  

Once supporters have logged in to their accounts, they must click on the head and shoulder icon in the top right-hand corner of the page and then select the Account Menu tab. Members should then choose Ticketing & Membership, and Reserved Seats in the drop-down menu. Supporters can then select their seat and any other seats that they manage within their Network, which can be added to the basket for checkout and payment. Once payment has been confirmed, the seat will be processed and the supporter's digital pass will be activated for the fixture as their entry method into the Emirates Stadium. Please note that digital passes will update approximately 7 days prior to the fixture. 

Please note, your personal assistant ticket will be added to your account after you have purchased your ticket.

Ballot System for Disability Access Members

To ensure fairness and equal opportunity, tickets for all home fixtures will be sold via a ballot system exclusively for Arsenal Members. For each match, Members have a designated window in which to register either individually or as a group (provided that all members in the group meet the necessary requirements for the relevant ballot).

Timing doesn't matter when it comes to entering our ballots, whether you are an early bird or a last-minute entrant, your chances of winning remain the same. The only crucial factor is that you submit your entry whilst the window is open.

The ballot opens on Monday 17th March at 1000hrs and closes on Thursday 20th March at 1000hrs.

Please click here to enter the ballot.

Please DO Not enter via your online account as this will not work for DA members.

All applicants, whether successful or unsuccessful, will be notified by email only, by 1400hrs on Friday 21st March. Successful applicants will have the opportunity to purchase tickets during the designated priority booking window, as specified on the ticket information page. This fixture will be on sale on Monday 24th March at 1000hrs and successful applicants will be able to access their online account to purchase tickets, this will include a complimentary Personal Assistant ticket, subject to eligibility. Please note, you will have until 1000hrs on Tuesday 25th March to purchase your tickets.

If you are purchasing tickets for other Arsenal Members, please ensure that each additional Member is assigned to your Network prior to your transaction (how to manage your network).

Where the number of ballot registrations for a match does not exceed the number of available tickets, all Members who have entered will be successful.

Useful links

• Ballot Guide
• Ballot FAQs
• Ballot Help Centre
• Disability Access Ballot Help Centre

Ticket Exchange & Ticket Transfer

If a Member is unable to attend a match they were successful in the ballot for, and that match has sold out, they will have the option to post their ticket on our Ticket Exchange platform. This way, other fans can purchase the ticket and enjoy the match. This ticket information page will be updated once a fixture has sold out and Ticket Exchange is available.

Ticket Transfer is available for Season Ticket Holders to use once a game is available online (4-8 weeks before a game).

Disability Access members who wish to list their tickets on the Ticket Exchange should complete the online form here. Please note this form is for DA members only and tickets will be listed by the Disability Liaison Team. The Disability Liaison Team can be contacted by calling 0207 619 5000 (Option 2). Deaf supporters, who use British Sign Language (BSL), can contact the Disability Liaison Team by using SignVideo BSL Interpreter service.

Digital Tickets
Any tickets purchased by Arsenal Members for the 24/25 season will be loaded onto their Digital Membership Pass. Members can download their Digital Pass from the Official Arsenal app. Once the digital pass has been added to an Apple or Android wallet, any purchased tickets will automatically show on the digital pass approximately one week before the relevant fixture. Click here for more information.

Any new Members who purchase their Membership close to a fixture will be sent their tickets via email in the event their digital pass is not yet available in the Arsenal App.

Any tickets accepted via Ticket Transfer will be sent to recipients via email.

My Arsenal Rewards
DA members will earn 50 points for this fixture.

Stadium Access 
Please note that you MUST enter the Stadium with your Personal Assistant, if eligible.

Code of Conduct 
All fans must adhere to our updated Code of Conduct; please take your time to read this information carefully

Accessible Parking
The Accessible Parking booking period will open on Wednesday 26th March and will close once we have no spaces remaining. You can view the parking information here.